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Terms and Conditions

Returns and Refunds

  • Not all items will qualify for returns. Buyer's remorse is not grounds for a return/refund. Approval of return requests is at the sole discretion of EQUIPCO USA COM, Inc.
  • The buyer must obtain a Return Authorization number from EQUIPCO USA COM, Inc. prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.
  • Merchandise must be returned complete with all of the manufacturer's packaging and wrapped securely to protect from damage in shipping.
  • Refused and returned goods will be inspected to assess condition and re-salability.
  • The buyer will be responsible for the following costs unless otherwise stated in writing by EQUIPCO USA COM, Inc.
    • Original packing and shipping costs
    • Any accumulated storage fees from the carrier
    • Return shipping costs
    • Restocking fees
    • Repair charges for any damages incurred to product
    • Charges disclosed as non-refundable
  • If the seller agrees there is a misrepresentation, the seller will refund only the purchase price of the merchandise upon its return to the specified return address.
  • EQUIPCO USA COM, Inc. will deduct all applicable charges before issuing a refund. If return costs and fees exceed the original charges, the buyer is responsible for the difference and authorizes EQUIPCO USA COM, Inc. to charge his credit card.
  • The buyer's account will be adjusted in the amount stated by EQUIPCO USA COM, Inc. once all procedures have been followed.
  • If the buyer fails to follow these terms and conditions, there will be no credit.
  • The buyer must recognize that complexity of returns and cancellations may cause a refund to take up to two billing cycles. The customer service and accounting staff at EQUIPCO USA COM, Inc. will work hard to complete the process as quickly as possible.


Order ID:
Your Name:
Your Email Address:   
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Reason for Return
 
What would you like to do?  
 Be Credited
 Re-order item(s)
 Other (please explain)
 
Comments: