Any request for cancellation must be made in writing to EQUIPCO USA COM, Inc. as soon as possible. This may be by posting a request in the buyer's message area on www.equipcousa.com, by sending an email from the email address registered with the seller, or by certified mail. Other types of communication (e.g., voice message, email from unverified address) may not be recognized.
If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return. (See Returns & Refunds section below.)
If the supplier allows cancellations, the refund will be subject to a 10% cancellation fee. This fee will be waived in the following situations:
There was a problem caused by EQUIPCO USA COM, Inc., its suppliers or its vendors, such as the item being discontinued or being on back-order.
The customer chooses to receive a store credit good for six months. (A refund of any balance of such a store credit will be subject to the 10% cancellation fee.)
If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 35%).
The buyer agrees to abide by EQUIPCO USA COM, Inc. decisions regarding cancellation fees.